OUR CUSTOMER SERVICE

• is available 24 hours a day
• is instantly at hand
• supplies all the product information required
• offers the right maintenance contract for your requirements
• is more economical than doing the work yourself
• carries out customer training.

SERVICE
7 days and 24 hours a day

SERVICE WORLDWIDE
ARTronic is represented by distribution agents in all important markets around the 4 continent.

TRANSPORT
We coordinate all the transport required for your UPS equipment.

DELIVERY
We deliver your power supply equipment safely to the required location.

INSTALLATION
We install your equipment ready for immediate use.

EQUIPMENT START-UP
Our specialists commission your power supply system safely and reliably.

CUSTOMER SERVICE
We train you on your new system; either at your own plant, or if you wish, at ours.

RECYCLING
When systems manufactured by ARTronic are replaced, we recycle your used equipment economically, safely and without damage to the environment.

REPAIR
Based on our high standards and our long term of experience, we are able to work quickly, economically and efficiently when repair or maintenance work is needed.

BATTERY SERVICE
We maintain, replace and dispose of your batteries.

MAINTENANCE/SERVICE CONTRACTS
We offer the kind of cooperation which is best suited to your company concept. Turning out at short notice, we work from the modules; carrying out periodic inspections, maintenance, repair, update equipment and batteries to find an individual solution. Your advantage is a permanent contact with the manufacturer and transparent planning through cost budgeting.

• continuous monitoring through service contracts
• repair work available on site at any time
• repair work in our plant if required

REMOTE MONITORING

Allows you to remote monitoring of your installation confidently from our Service Center.

• We will inform and advise you if a disturbance occurs.
• At regular intervals, you will receive a log showing load, operating state, battery values and further details.
• Remote diagnosis: With an appropriate configuration,
  the Service Center will be able to poll additional diagnostic data and possibly recover the error remotely.